Shipping policy

1. Processing Time

All Odor Ops apparel, patches, and merchandise are made-to-order.

Please allow 3–7 business days for order processing and production before shipment.

Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Rates & Delivery

Shipping costs are calculated automatically at checkout based on order weight, size, and destination.

We currently ship within the United States using USPS First Class Mail, Priority Mail, or UPS Ground.

Estimated delivery times (after processing):

Delivery times are estimates only; Odor Ops LLC is not responsible for carrier delays or unforeseen events once an order is in transit.

3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for the tracking information to update.

4. Lost or Stolen Packages

Odor Ops LLC is not liable for packages that are lost or stolen after confirmed delivery.

If your package is missing, please contact the shipping carrier first with your tracking number.

We will assist in filing a claim if needed.

5. International Shipping

International shipping is available on a case-by-case basis.

Buyers are responsible for any customs duties, import taxes, or fees imposed by their country.

6. Workshops & Classes

K-9 workshops, seminars, and odor-theory courses are digital registrations only.

No physical items will be shipped.

All class confirmation details are delivered electronically to the email address used at checkout.

7. Address Accuracy

Customers are responsible for ensuring that all shipping details are correct at checkout.

Orders returned due to an incorrect or incomplete address may incur additional re-shipping fees.

8. Contact

For questions regarding your order or shipment, please contact: info@odorops.com

Odor Ops LLC - Registered in Wyoming

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